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2014 Client Survey

In this year's survey, Clients were asked to rate us and our service delivery under a range of topics and areas. We achieved an overall satisfaction rating of 81 % on average across all areas.

Here are a few written comments by some of our clients when asked:

What do you like about Kennerlys?

  • Keep doing what your are doing, we are happy with the service we are receiving.
  • Thanks for being open and honest in your communication.
  • I love being able to contact the same person every year.
  • I know I can trust Kennerlys, and have done for the past 20 years.
  • The staff are always professional.
  • We always get such prompt responses from Lin. She is very quick to answer any questions I have, enabling me to progress my work quickly without hold ups. She is very knowledgeable and we would be lost without her.
  • The team have the ability to think outside the square.
  • Kennerlys are practical and efficient in all dealings with us, also good value for money.
  • Sue Peterson is amazing, I could not run my business without her.
  • I have been impressed by the level of assistance I have been given during the process of trying to improve my business, even in the face of difficulty and feel that I have always been made to feel valued as a client.
  • The Kennerlys team is very organised. Info on latest tax advice is up to date. Interaction with other service providers, such as legal and auditors is well organised. Files are processed efficiently and returned to sign off in a timely manner.
  • We have been dealing with Sue Peterson since 1992 and wouldnt go anywhere else - and she is always available prior to biz hours.
  • I love being able to deal directly with Lejo.
  • I'm always telling people how cool my accountant

2013 Client Survey

Our clients (small subset below) told us that they liked the following aspects about Kennerlys:

What do you like about Kennerlys?

  • Lejo is very down to earth and relates to needs required, I feel Lejo is able to communicate/relate/explain what I require from an accountant. Lejo has a very calm, understanding and enthusiastic manner.
  • Josie is really good with the accounting side of the business and assisted us to refine and self-manage our accounts in our growth phase.
  • I would not hesitate to refer Kennerlys and have actually done so on several occasions in the past
  • I have confidence in Kennerlys being responsible for such an important part of our business.

2012 Client Survey

In our June 2012 Survey, Clients were asked to rate us and our service delivery under a range of topics and areas, we achieved an overall satisfaction rating of 83 % on average across all areas.

Here are a few written comments by some of our clients when asked:

What do you like about Kennerlys?

  • Friendly, professional and informative in an easy to understand language
  • Kennerlys is a part of our business
  • The friendly approach and the professional input
  • Good hard working professional team…very involved in the business
  • Staff are approachable and make themselves available at short notice to answer questions
  • Enthusiasm and motivation Forward planning and creative thinking is refreshing
  • Personalised and confidential help with personal financial matters
  • Practical approach to questions and solutions
  • Prompt; on time
  • Very helpful, not intimidating, no questions are too silly, I feel confident abou my business moving forward
  • The interaction that the staff including Lejo have with their clients; Having my personal contact points within the company and that these key personnel remain constant; and the social/networking events such as the gala Dinner and the Supercharged breakfasts
  • Office location easy to get to
  • Sue Peterson’s ability and professionalism
  • The professional approach of Sue Peterson is the main reason we have remained a client for so long
  • Dealing with Lejo who is a controlling part of the business makes you feel like you are an important client. His advice has helped us to improve systems in our business to better monitor progress. He is not only motivational but also capable of creating excitement on his regular visits.
  • I’ve known Lejo from the start and seen this business develop into a very well organised and friendly one, nothing is ever too hard for him and his staff. It’s great to know that I can pick up the phone and just have a chat with Lejo.

2012 Gala Dinner

Here are some testimonials from attendees of the 2012 Kennerlys Gala Dinner ‘A Night with Janine Allis’. 95.8% of attendees surveyed rated the event as Excellent:

  • It was a great evening, well organised, professional and informative presentations, wonderful venue, food and drinks
  • Janine’s speech and presentation was excellent, very motivating
  • I felt that Janine’s presentation encouraged you to take some of that energy and use that drive in your own business endeavours
  • Janine was a fantastic choice in guest speaker. She was extremely motivating. Great calibre of guests provided for beneficial networking.
  • Its great fun, good company and I can take away some lessons from those that have done it and apply it to my own business
  • I think the fact that Lejo and his team supports a worthy cause from the evening is great
  • A great night out for a week night :-) I spoke highly of it to my colleagues and friends
  • All my staff had something to share at our meeting the next morning and therefore added a little more motivation all round
  • A very well organised night and run to a tight schedule- well done!

2011 Client Survey

In our June 2011 Survey, Clients were asked to rate us and our service delivery under a range of topics and areas, we achieved an overall satisfaction rating of 84 % on average across all areas.

Here are a few written comments by some of our clients when asked:

What do you like about Kennerlys?

  • Easy to communicate with staff.
  • Friendly & professional, easy to deal with and explain things in an easy manner to understand.
  • Friendly professional service; they make an effort to understand our business and ways we can improve the business cash flow.
  • Lejo - he's second-to-none.
  • Lejo is a pleasure to deal with, nothing is too much trouble.
  • Level of service and commitment and striving to improve my business and give me the edge.
  • Professional and easy to understand.
  • Prompt and honest service.
  • Prompt service and accessibility when required.
  • Simple and easy to deal with. Prompt, courteous and respectful.
  • Sue Peterson has always been available and supportive.
  • Sue Petersons no nonsense approach, ability to get things done.
  • Easily accessible to staff. Proactive in planning tax and tax saving strategies Friendly atmosphere, yet professional.
  • We have used Kennerlys for over 20 years and Sue Peterson is the reason we are still using the company.

Awards


2013 BRW Client Choice Awards

KENNERLYS was announced the Best Accounting Firm (Revenue: less than $50 million) in the 2013 BRW Client Choice Awards on Wednesday 13th March 2013.

Read more on KENNERLYS Awards

Our Clients

  • "I have been impressed by the level of assistance I have been given during the process of trying to improve my business, even in the face of difficulty and feel that I have always been made to feel valued as a client."

    Anon 2014 Client Survey
  • "I would like to thank you for providing The Factory with a Financial Management reporting system that gives us the tools to ensure we are capitalising on all areas of our business. We value the input and management skills you provide to us on an ongoing basis to assist us in maintaining our direction for the future."

    "Your knowledge of current trends and issues and management of our reporting processes are invaluable at our monthly meetings to ensure that we are following our plan for the future success of our company."

    Carol Taylor (Finance Manager, The Factory (Australia) Pty Ltd)
  • We have been dealing with Sue Peterson since 1992 and wouldn't go anywhere else - and she is always available prior to biz hours.

    Anon 2014 Client Survey